In Part 1 of this post, I wrote that it’s human nature to believe strongly that you are right when you are arguing with someone, and that the other person is wrong. I also said that I found myself in such a situation when the co-authors of our book, Conflict—The Unexpected Gift, and I were...

It’s human nature to believe strongly that you are right when you are arguing with someone, and that the other person is wrong. In today’s polarized world, it is a very common occurrence. Some years ago, I found myself in such a situation when the co-authors of our book, Conflict—The Unexpected...

A new friend visited me recently – with masks and properly distanced – and as we sat in my garden she shared a family saga that has been going on for many years. It was obvious to me that she needed to share this with someone who could be an empathetic listener. I sensed that it may have helped...