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    Conflict — The Unexpected Gift

    MAKING THE MOST OF DISPUTES IN LIFE AND WORK

    defensiveness,accept influence,being right,compromise,limiting mindset
    It’s human nature to believe strongly that you are right when you are arguing with someone, and that the other person is wrong. In today’s polarized world, it is a very common occurrence. Some years ago, I found myself in such a situation when the co-authors of our book, Conflict—The Unexpected...
    A new friend visited me recently – with masks and properly distanced – and as we sat in my garden she shared a family saga that has been going on for many years. It was obvious to me that she needed to share this with someone who could be an empathetic listener. I sensed that it may have helped...
    Empathy,Rephrasing,relationships,Diplomacy
    How much thought do we put into messages we send these days? Let’s look at some questions we need to ask ourselves before we send off a message:How do I want my message to be received? What kind of a response am I looking for? How well do I know the recipient of my message? How likely is the...
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