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    Conflict — The Unexpected Gift

    MAKING THE MOST OF DISPUTES IN LIFE AND WORK

    understanding,listening,trust,need to be heard
    I’m in complete agreement with what Kate Murphy writes about the positive results of careful listening in her January 12th New York Times editorial, titled “Lessons in the Lost Art of Listening.” Murphy says, “When was the last time you listened to someone? Really listened, without thinking...
    Misunderstandings,Listening,Open-ended Questions,Clarifying Questions,relationships
    Recently, my friend Amy told me she was very anxious about a situation in her life, in which she had become very upset with another person. She explained the situation and wanted to know whether I agreed with her assessment of the other person’s behavior. As I began giving her my views, she kept...
    I wrote at the end of my last blog post: “For an agreement to be balanced (between two marriage partners), it is important for each person to be willing to be open to, and consider, the other person’s ideas. In this way, they are showing commitment to the principle that the relationship is more...
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