THE BLOG

What does it take to have strong relationships with coworkers? Everyone wants to be heard. Do you hear and respect viewpoints different than your own? Making it clear to a coworker that you have definitely heard their perspective and have done your best to understand their viewpoint is a good...

Forethought About Stereotypes In our book, Conflict—The Unexpected Gift, we discuss the impact of unconscious stereotypes on the attitudes and behavior of people. For example, do you know someone who makes a quick judgment and then has a hard time changing his mind? That seems to be human...

Within one week, I received two very different apologies. The first felt like an act of violence. The second, an act of love. Both had surprising results. Here is the backstory. The First Apology A sometimes friend accused me of being unethical. I told her that what she said was hurtful and...