'"Conflict – The Unexpected Gift’ has such a broad application, it should be a bestseller. I wish I had had it when I was negotiating with the unions.”

— PAUL SAKAMOTO —

Former High School District Superintendent

"'Conflict—The Unexpected Gift’ uses a simple analogy, a ladder, to outline a useful process for turning conflict into beneficial discussions.

The authors use real life stories to demonstrate how to apply simple techniques to resolve a myriad of everyday disputes."

— NANCY NEAL YEEND —

Dispute Management Specialist | Y & D Programs, LLC Partner

" ... easy-to-understand and engaging.”

— PATRICIA BROWN—

Former Executive Director, Peninsula Conflict Resolution Center, San Mateo, California

“This book is an indispensable guide toward a more fulfilled, peaceful life."

— SANDRA DELATEUR —

Mediator | Arbitrator | Facilitator | Founder or Ridge Mediation, LLC

“I particularly appreciate the tools in this book, such as the concrete steps for focusing on positive conflict-resolution attitudes and effective listening.”

— MARTIN EICHNER —

Former Director of Dispute Resolution Programs, Project Sentinel, Inc.

"... This book will help you lay defensive reactions aside and make your conflicts work for you."

— MARVIN L. SCHWARTZ, J.D. —

Mediator and Trainer of Thousands of Mediators

"'Conflict—The Unexpected Gift' is a book with a toolkit that everyone should have at their side."

— KARINA SCHUMANN, PhD —

Assistant Professor in the Department of Psychology at the University of Pittsburgh

"This groundbreaking book shows how moments of breakdown can be used as opportunities for breakthrough.”

— FRED LUSKIN, Ph.D. —

Professor, Sofia University, Palo Alto, CA | Director of the Stanford University Forgiveness Project

Author of 'Forgive for Good,' 'Forgive for Love,' and 'Stress Free for Good' (with Kenneth R. Pelletier)

CONTACT US

We look forward to hearing from you. Jack and Elisabeth

We look forward to hearing from you.

Jack and Elisabeth