CONFLICT-THE UNEXPECTED GIFT
by Jack Hamilton and Elisabeth Seaman
“... This book helped me in being self-aware of hidden assumptions,
and has made me a better candidate and public servant.”
— RO KHANNA —
'"Conflict – The Unexpected Gift’ has such a broad application, it should be a bestseller. I wish I had had it when I was negotiating with the unions.”
— PAUL SAKAMOTO —
Former High School District Superintendent
"'Conflict—The Unexpected Gift’ uses a simple analogy, a ladder, to outline a useful process for turning conflict into beneficial discussions.
The authors use real life stories to demonstrate how to apply simple techniques to resolve a myriad of everyday disputes."
— NANCY NEAL YEEND —
Dispute Management Specialist | Y & D Programs, LLC Partner
" ... easy-to-understand and engaging.”
— PATRICIA BROWN—
Former Executive Director, Peninsula Conflict Resolution Center, San Mateo, California
“This book is an indispensable guide toward a more fulfilled, peaceful life."
— SANDRA DELATEUR —
Mediator | Arbitrator | Facilitator | Founder or Ridge Mediation, LLC
“I particularly appreciate the tools in this book, such as the concrete steps for focusing on positive conflict-resolution attitudes and effective listening.”
— MARTIN EICHNER —
Former Director of Dispute Resolution Programs, Project Sentinel, Inc.
"... This book will help you lay defensive reactions aside and make your conflicts work for you."
— MARVIN L. SCHWARTZ, J.D. —
Mediator and Trainer of Thousands of Mediators
"'Conflict—The Unexpected Gift' is a book with a toolkit that everyone should have at their side."
— KARINA SCHUMANN, PhD —
Assistant Professor in the Department of Psychology at the University of Pittsburgh
"This groundbreaking book shows how moments of breakdown can be used as opportunities for breakthrough.”
— FRED LUSKIN, Ph.D. —
Professor, Sofia University, Palo Alto, CA | Director of the Stanford University Forgiveness Project
Author of 'Forgive for Good,' 'Forgive for Love,' and 'Stress Free for Good' (with Kenneth R. Pelletier)