“... This book helped me in being self-aware of hidden assumptions,

and has made me a better candidate and public servant.”

— RO KHANNA —

U.S. Congressman

'"Conflict – The Unexpected Gift’ has such a broad application, it should be a bestseller. I wish I had had it when I was negotiating with the unions.”

— PAUL SAKAMOTO —

Former High School District Superintendent

"'Conflict—The Unexpected Gift’ uses a simple analogy, a ladder, to outline a useful process for turning conflict into beneficial discussions.

The authors use real life stories to demonstrate how to apply simple techniques to resolve a myriad of everyday disputes."

— NANCY NEAL YEEND —

Dispute Management Specialist | Y & D Programs, LLC Partner

" ... easy-to-understand and engaging.”

— PATRICIA BROWN—

Former Executive Director, Peninsula Conflict Resolution Center, San Mateo, California

“This book is an indispensable guide toward a more fulfilled, peaceful life."

— SANDRA DELATEUR —

Mediator | Arbitrator | Facilitator | Founder or Ridge Mediation, LLC

“I particularly appreciate the tools in this book, such as the concrete steps for focusing on positive conflict-resolution attitudes and effective listening.”

— MARTIN EICHNER —

Former Director of Dispute Resolution Programs, Project Sentinel, Inc.

"... This book will help you lay defensive reactions aside and make your conflicts work for you."

— MARVIN L. SCHWARTZ, J.D. —

Mediator and Trainer of Thousands of Mediators

"'Conflict—The Unexpected Gift' is a book with a toolkit that everyone should have at their side."

— KARINA SCHUMANN, PhD —

Assistant Professor in the Department of Psychology at the University of Pittsburgh

"This groundbreaking book shows how moments of breakdown can be used as opportunities for breakthrough.”

— FRED LUSKIN, Ph.D. —

Professor, Sofia University, Palo Alto, CA | Director of the Stanford University Forgiveness Project

Author of 'Forgive for Good,' 'Forgive for Love,' and 'Stress Free for Good' (with Kenneth R. Pelletier)