• TESTIMONIALS

    CONFLICT-THE UNEXPECTED GIFT

    by Jack Hamilton and Elisabeth Seaman

    “... This book helped me in being self-aware of hidden assumptions,

    and has made me a better candidate and public servant.”

    — RO KHANNA —

    U.S. Congressman

    An essential book for managing difficult conversations and resolving disputes.

    '"Conflict – The Unexpected Gift’ has such a broad application, it should be a bestseller. I wish I had had it when I was negotiating with the unions.”

    — PAUL SAKAMOTO —

    Former High School District Superintendent

     

    "'Conflict—The Unexpected Gift’ uses a simple analogy, a ladder, to outline a useful process for turning conflict into beneficial discussions.

    The authors use real life stories to demonstrate how to apply simple techniques to resolve a myriad of everyday disputes."

    — NANCY NEAL YEEND —

    Dispute Management Specialist | Y & D Programs, LLC Partner

     

    " ... easy-to-understand and engaging.”

    — PATRICIA BROWN—

    Former Executive Director, Peninsula Conflict Resolution Center, San Mateo, California

     

    “This book is an indispensable guide toward a more fulfilled, peaceful life."

    — SANDRA DELATEUR —

    Mediator | Arbitrator | Facilitator | Founder or Ridge Mediation, LLC

     

    “I particularly appreciate the tools in this book, such as the concrete steps for focusing on positive conflict-resolution attitudes and effective listening.”

    — MARTIN EICHNER —

    Former Director of Dispute Resolution Programs, Project Sentinel, Inc.

     

    "... This book will help you lay defensive reactions aside and make your conflicts work for you."

    — MARVIN L. SCHWARTZ, J.D. —

    Mediator and Trainer of Thousands of Mediators

     

    "'Conflict—The Unexpected Gift' is a book with a toolkit that everyone should have at their side."

    — KARINA SCHUMANN, PhD —

    Assistant Professor in the Department of Psychology at the University of Pittsburgh

     

    "This groundbreaking book shows how moments of breakdown can be used as opportunities for breakthrough.”

    — FRED LUSKIN, Ph.D. —

    Professor, Sofia University, Palo Alto, CA | Director of the Stanford University Forgiveness Project

    Author of 'Forgive for Good,' 'Forgive for Love,' and 'Stress Free for Good' (with Kenneth R. Pelletier)

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